Frequently asked questions

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FAQs - Dropping Passengers Off

I am unable to pay the drop off charge online what do I do?

Please contact APCOA customer services team who can assist you further. 

You can contact the APCOA customer service team by clicking here.

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Where should I park if I am dropping someone off?

Our Drop Off area provides a convenient option for passengers looking to be dropped off just a short walk from the terminal. Costing £7 for 10 minutes, you can quickly drop passengers off and be on your way.

Alternatively, you can drop off for FREE in our Long Stay Car Park. This is FREE of charge for up to 2 hours and is a short 10-minute shuttle bus transfer from the terminal.

If you feel you need longer, please use one of our official car parks. Find out more information here.

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Are blue badge holders exempt from charges in the main drop off area?

No concessions are available for blue badge holders in the main drop off area. However, blue badge holders and those who provide proof of booked assistance get 30 minutes FREE and preferential rates for dropping off in Terminal Car Park 1. See more information here.

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What is the closest drop off option at London Luton Airport?

The closest option for dropping passengers off is our Drop Off and Pick Up Zone, which costs £7 for 10 minutes and £1 thereafter. There is a maximum stay of 30 minutes in this area.  

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How long can I stay in the Drop Off and Pick Up Zone?

There is a maximum stay of 30 minutes in the Express Drop Off Zone.

An £95.00 enforcement charge is payable by drivers who stay past 30 minutes.

This charge is reduced to £55.00 if paid within 14 days.

This will be strictly enforced with mobile CCTV cameras.

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Where can I drop off for FREE?

Passengers have 2 hours to be dropped off for FREE in our Long Stay Car Park.

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How much is the drop off charge?

The Drop Off Charge is £7 for 10 minutes and £1 thereafter. There is a maximum stay of 30 minutes in this area.

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Where is the link to pay the drop off charge?

You can pay the drop off charge here.

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Are Blue Badge holders exempt from charges in the Drop Off / Pick Up Zone?

Unfortunately, there are no concessions available to Blue Badge holders in this area. However, Blue Badge holders do get 30 minutes FREE and preferential rates for dropping off in Terminal Car Park 1. See more information here.

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Can I leave my vehicle unattended?

You must not leave your vehicle unattended at any time in the Drop Off and Pick Up Zone. Any vehicles left unattended will be towed away and will be subject to a fine.

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How do I pay for Dropping Off?

Payments for dropping passengers off can be paid here.

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