Frequently asked questions
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FAQs - Fast Track
Can I purchase Fast Track Security for someone else?
Yes, as long as they have a copy of the booking they can use the lane.
In: Going through security | Fast Track
Visit pageCan I show my Fast Track ticket digitally or do I need a paper copy?
We are happy to accept the booking digitally or as a printed copy.
In: Fast Track | Going through security
Visit pageDo I enter my flight time or the time I want to use the Fast Track lane?
Please enter a time 2-3 hours before your departure time.
In: Fast Track | Going through security
Visit pageDo the same rules apply for the security process if I buy Fast Track?
Yes, the process will be the same. This service expresses you to the screening process.
In: Going through security | Fast Track
Visit pageI am no longer able to travel can I have a refund on my Fast Track booking?
Tickets can be cancelled or amended up to 24 hours before arrival.
In: Going through security | Fast Track
Visit pageI can only select hour intervals when booking Fast Track what should I enter?
Please select a time 2-3 hours before your departure time.
In: Fast Track | Going through security
Visit pageMy Fast Track ticket only has my name and not all of those using it?
This is ok, as long as everyone has a valid boarding pass they will be able to pass through.
In: Fast Track | Going through security
Visit pageMy flight has been cancelled can I have a refund?
Fast Track tickets can be cancelled up to 24 hours before arrival.
In: Going through security | Fast Track
Visit pageWhat time does Fast Track open/ close?
Our Fast Track Security lane is currently open from 04:15 – 20:00
In: Going through security | Fast Track
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