Frequently asked questions

If you have a condition or disability and you feel that assistance from staff at London Luton Airport would make your journey easier, then we advise you to book assistance. From difficulties with mobility to non-physical disabilities like Alzheimer’s and ADHD, our staff are on hand to help you every step of the way.

Entry into the No1 Lounge includes freshly, prepared, seasonal dishes served buffet style and a wide range of beverages from the fully tended bar. The lounge also provides Wi-Fi, comfortable seating in a capacity controlled environment, digital newspapers and magazines, TVs and charging points.

Any checked in passengers from any airline, across any ticket class travelling through Luton Airport can visit No1 Lounges. The lounge can often be in popular demand, so we advise booking in advance.

The No1 Lounge is located in the main terminal after you pass through security. The lounge is located next to Gate 17, please follow signs for 'No1 Lounge' and 'Gate 17'.

Yes you can. 

There are ATMs in the Check-in area, the Departures area and in Arrivals. All stores accept cash and contactless payments. 

We don’t have a specific place for you to do this, but if you ask nicely at one of the cafes they may be able to help.

Yes, we have UK plug sockets and USB points situated throughout the terminal for free use.

Yes, we have drinking water fountains just after Security. You'll find them beside the lifts to the Departures Lounge.  

We are here to help.

Of course. See where on our map

Only Assistance dogs are permitted inside the terminal building

Yes. LLA never sleeps.

No - Sorry

You’ll find the Tour Operators’ ticket collection desk on the way to the Check-in area.

It’s a serious subject, and we’ve got it covered with our bag weighing, bag wrapping, outsized bag, portering, trolley hire and left luggage services.

Bag weighing

If you think you may be near or over your airline’s weight limit, why not be sure? If your bag is overweight, you can take action before you reach Check-in to avoid additional charges and additional time at the Check-in desk.

For £1, you can weigh your bag and view allowances and excess charges for the airline you’re travelling with.

Show me where

Bag wrapping

We have a team of expert bag wrappers situated in the Check-in area. It’s a great way to protect your bag (or make it a bit smaller). Wrapping starts from £8.

Show me where

Trolley hire

You can hire trolleys for just £2 / 2 Euros each. You’ll find them in the Check-in area, managed by the trusty Wanzl team.