Frequently asked questions

Car park bookings

1. Log into your account here using login details or if you haven't created an account use your booking email and reference on Manage My Booking
2. Locate your booking under ‘Current bookings’
3. Select ‘View’ on the booking you wish to amend/cancel
4. Use the options available to change or cancel your booking. This is not possible for Economy Parking products.

Lounge & Fast Track bookings

Passengers travelling with a sensitive medical device such as a Pacemaker, will need to carry a medical card to show our Security Officers.

If you opt out of the security scanner, our staff will carry out an enhanced hand-search in a private area that may involve the loosening and/or removal of clothing. The Department for Transport considers that this method offers the same level of security assurance as a walk-through scanner.

Children aren’t exempt from screening. If over 1m, children should use the Security Scanners as part of the security process. Should you require further assistance, please follow instructions from our Security Officers.

Yes, as long as they have a copy of the booking they can use the lane.

We are happy to accept the booking digitally or as a printed copy.

It depends:

Yes, if the blade is less than 6cm in length, doesn’t lock into place and is simply a folding pocket knife.

But, it’s a no, if the knife includes a corkscrew.

This is a surprisingly tricky question – it depends on your airline.

Crackers are NOT permitted on the following airlines:

So, if you're travelling with an Airline not listed above, Crackers are ok but please note the following important points:

– Crackers must be sealed in the manufacturer's original packaging as you go through Security.
– Crackers containing novelty items that are prohibited in Hand Luggage must be placed in Hold Luggage.


Party Poppers are NOT permitted on any airline.

Please enter a time 2-3 hours before your departure time.

Yes, the process will be the same. This service expresses you to the screening process.

A Security Officer will assist you when using the scanner. Simply walk into the scanner and stand as the image in front of you shows. It’s quick and easy to use and only takes a few seconds. Once you’re done, carry on through to collect your belongings and into Departures.

Tickets can be cancelled or amended up to 24 hours before arrival.

Please select a time 2-3 hours before your departure time.

If you are physically unable to stand, you are exempt from using the Security Scanners. A member of our team will assist you and provide an alternate means of screening.

The Security archway you walk through is not an X-ray machine and is completely harmless to pregnant women and their unborn babies. X-ray screening is applied to luggage only. Further information can be found here.

It’s no problem to carry sufficient baby food, baby milk, juice and sterilised water for your flight. We understand how important it is to be able to cater for your little ones on the go.

To help things go smoothly at Security, make sure that any water is in a bottle specifically designed for feeding your child.

And please try to keep liquids to under 100ml.

If you can’t, Security staff might need to open the containers and screen the liquids at the security point.

Further information can be found here.

This is ok, as long as everyone has a valid boarding pass they will be able to pass through.

Fast Track tickets can be cancelled up to 24 hours before arrival. 

For information on the current security restrictions for Hand Luggage, please click here.

Security Scanners generate a gender-neutral outline of a passenger’s body, rather than an actual image so it is impossible to identify individuals.

Our Fast Track Security lane is currently open from 04:15 – 20:00

Security Scanners are required at all airports in line with Department for Transport and CAA regulations. They are used to locate objects concealed under clothing, and are quicker and less intrusive than hand searches. A hand search will only take place if the scanner identifies areas that need further investigation. If you are selected for a hand search, our Security Officers will assist you.

This depends on who you’re flying with, so it’s best if you contact your airline directly for further information.