Frequently asked questions
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FAQs - Organising your transport
Where can coaches park at London Luton Airport?
Vehicles with 20 seats or more should use bay N in the bus bay area located outside the terminal. Vehicles with fewer than 20 seats should use the Drop Off / Pick Up area.
Vehicles will only be allowed into bay N once the relevant flight has landed. While waiting for a flight to land, vehicles with 20 seats or more are advised to park at the Coach Layover Area in the Mid Stay Car Park. Vehicles can park here for up to 24 hours.
All private hire coach drivers require a Pick Up Permit. Permits cost £20 and can be pre-booked in advance or bought on the day.
For more information on private hire coach parking, click here.
In: Organising your transport | Parking
Visit pageIs there any help I can get when I travel to the airport?
Most public transport operators have arrangements for passengers who need assistance and information about these services can be found on our public transport pages.
There are Blue Badge spaces and extra help on hand in our airport car parks if you’re arriving at the airport by car.
In: Seeking Assisted Travel | Organising your transport | Planning your trip | Parking
Visit pageWhen do the shuttle buses run between the terminal and the car hire centre?
In: Organising your transport | Travelling for business
Visit pageWhere do I pick up my hire car?
Pick up your hire car from the Car Hire Centre. Just take the FREE Shuttle Bus from Bay C outside the terminal building.
Which Car Hire companies operate at LLA?
Meet LLA’s car hire partners:
- Avis / Budget
- Europcar / National / Alamo
- Hertz
- Enterprise Rent-A-Car
Nip over to our Car Hire page for more information and to book your car.
Which car hire companies operate at London Luton Airport?
You can find a range of companies at our nearby Car Hire Centre, including Avis, Budget, Enterprise Rent-A-Car, Europcar, National & Alamo.
What tips are there for hiring a car at London Luton Airport?
In: Planning your trip | Organising your transport | Car Hire Center
Visit pageWhat documentation do you need to rent a car at London Luton Airport?
- UK customer: Proof of address is required, valid driving license (DVLA check code may be required), utility bill, bank statement and a debit/credit card in the driver’s name.
- Overseas Customer: Valid Driving license, passport, credit/debit card in your name, flight details will be required for relevant checks.
In: Car Hire Center | Organising your transport | Planning your trip
Visit pageWhat are the age requirements for hiring a rental car at London Luton Airport?
In: Car Hire Center | Organising your transport | Planning your trip
Visit pageCan I pick up my rental car at London Luton Airport and return it to another location?
In: Planning your trip | Car Hire Center | Organising your transport
Visit pageWho do I contact regarding lost property on my journey?
In: Luton Airport Express | Organising your transport
Visit pageWhere can I buy train tickets at the Airport?
Buy train tickets at the Onward Travel Centre or book them online here
Can I pay by contactless?
For the best value journey, we recommend booking your full ticket in advance of travelling.
In: Luton Airport Express | Organising your transport
Visit pageCan I use my Oyster Card to get to and from LLA?
Sorry, no. Luton Airport Parkway station is outside Transport for London’s Zone 6, and Oyster Cards are currently not valid beyond that point.
How far is Central London from the Airport?
London Luton Airport is about 32 miles northwest of central London.
How frequently does the DART shuttle run?
The Luton DART is open 24 hours a day, 7 days a week, running peak, off-peak and super-off-peak hours. The journey takes just 4 minutes from Luton Airport Parkway to the terminal.
· Peak (04.30* – 09.00 and 16.00 – 18.30) every 5 minutes
*06.30 on Sundays
· Off-peak (all hours not covered by peak and super off peak): every 8 minutes
· Super-off-peak (01.00 – 03.30): every 15 minutes
In: Organising your transport | Luton Airport Express
Visit pageHow long does it take to get from London St Pancras to London Luton Airport?
This includes the journey from St Pancras to Luton Airport Parkway and your connection to the terminal on the Luton DART.
In: Luton Airport Express | Organising your transport
Visit pageHow much does the DART cost?
- Adult: £4.90
- Children (5-15 years old): £2.45
- Children under 5: Free
Discounted travel is available on the DART for the following passengers
- Luton Residents (valid with proof of address)
- Older person’s bus pass
- Disability badge holders
- Employees who work at London Luton Airport
In: Luton Airport Express | Organising your transport
Visit pageWhat are the opening hours of the Luton Airport Express?
For more information on times see here.
In: Luton Airport Express | Organising your transport
Visit pageWhat happens if my ticket only takes me to Luton Airport Parkway, can I purchase a separate ticket for the Luton DART?
In: Luton Airport Express | Organising your transport
Visit pageWhat happens if the Luton DART can’t operate for any reason?
In: Luton Airport Express | Organising your transport
Visit pageWhat’s the quickest route into Central London?
When it comes to speedy links to Central London, the train normally wins.
Take a trip to our Rail section for more information.
Where can Mini Buses or Charter Buses pick up from?
Normal Picking Up, Dropping Off and Parking rules apply to Mini Buses and Charter Buses. So the answer is: you can Pick Up at any of our official on-site Car Parks.
See our Picking Up section for locations and prices.
Different rules apply to Private Hire Coaches, and a Permit is required. For more information, please see our section on Private Hire Coaches.
In: Organising your transport | Picking up passengers
Visit pageHow can I book tickets for the Luton Airport Express?
In: Luton Airport Express | Organising your transport
Visit pageHow much does the Luton Airport Express cost?
Advance purchase tickets are available from just £10 one way – this includes the cost of your connection to the terminal on the Luton DART once you reach Luton Airport Parkway.
Just make sure you select “Luton Airport” (not Luton Airport Parkway) when booking your ticket to ensure your Luton DART connection is included in the fare.
To find the best ticket for your journey, further information can be found on our Luton Airport Express page.
In: Organising your transport | Luton Airport Express
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